At AMOJEE, customer satisfaction is important to us. We want every customer to have a smooth and reliable shopping experience when purchasing our smart QR tags and other products.
If you are not satisfied with your purchase or need assistance with your order, our team is here to help. Please read our Return, Refund & Exchange Policy carefully before placing an order on amojee.in.
1. Refund Policy
At AMOJEE, customers may request a refund after purchasing a product, subject to the conditions mentioned in this policy.
If you wish to cancel your purchase or request a refund after placing an order, please contact the AMOJEE support team with your order details.
Refund requests will be reviewed by our team, and eligible refunds will be processed according to the applicable conditions.
Please note: Refunds may be subject to applicable payment gateway fees, transaction charges, shipping costs, or other clearly disclosed and legally permissible deductions, where applicable. Any applicable deductions will be communicated to the customer before the refund is processed.
The final refund amount will depend on the circumstances of the request and the applicable refund conditions.
2. Free Product Exchange
At AMOJEE, we want you to receive a product that meets your expectations.
If you wish to exchange your purchased product, please contact the AMOJEE team before returning or sending the product anywhere.
Product exchanges arranged and approved directly by the AMOJEE team are free of charge, subject to product availability and the applicable exchange conditions.
Our team will guide you through the exchange process and explain how to return or replace your product, if required.
Please do not dispatch a product for exchange without first contacting our team and receiving instructions.
3. How to Request a Refund or Exchange
To request a refund or exchange, follow these steps:
- Visit amojee.in and open the available contact or support section.
- Contact the AMOJEE team with your order ID and registered contact details.
- Clearly explain whether you need a refund or a product exchange.
- Provide any additional information or photographs requested by our team.
- Wait for confirmation and follow the instructions provided by the support team.
Our team will review your request and inform you of the next steps.
4. Refund Processing Time
Once a refund has been approved, the processing time may depend on the payment method, payment gateway, and banking partner.
After the refund is initiated, it may take additional business days for the amount to appear in your original payment account.
AMOJEE will provide relevant refund status information when available.
5. Order Cancellation
If you wish to cancel an order, please contact the AMOJEE team as soon as possible.
Cancellation requests made before dispatch may be easier to process. Once an order has been dispatched, cancellation may no longer be possible, and the request may need to be handled under the applicable return or refund process.
Any applicable refund deductions will be communicated in accordance with this policy and applicable law.
6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact the AMOJEE team promptly after delivery.
Please share your order ID and clear photographs or other relevant details to help us assess the issue.
After reviewing the request, AMOJEE will assist with an appropriate resolution, such as a replacement, exchange, refund, or another remedy as required under applicable law.
Customers will not be charged an arbitrary fee for exercising their applicable legal rights regarding defective, damaged, or incorrectly supplied products.
7. Important Conditions
- Refund and exchange requests must be submitted through the official AMOJEE support channel.
- Please provide accurate order details to help us process your request.
- Product exchanges are subject to stock availability and confirmation from the AMOJEE team.
- Any applicable refund deductions must be communicated clearly and must comply with applicable law.
- This policy does not limit any consumer rights available under applicable Indian law.
8. Contact AMOJEE
For refund requests, product exchanges, cancellations, or other order-related concerns, please contact us through the support options available on our website.
Website: https://amojee.in
Email: support@amojee.in
Our team will assist you with your request and guide you through the applicable process.
Thank you for choosing AMOJEE. We appreciate your trust and are committed to providing you with a better shopping experience.